Skype Provides Instructions for Fixing Login Issues

Many users are facing issues signing into Skype this morning and Skype has provided instructions on how to resolve the problem manually with a promised update to fix the issue in coming hours.

A small number of you may have had problems signing in to Skype. This predominantly affects people using Skype for Windows. We have identified the problem and will issue a fix in the next few hours.

In the meantime, you can follow the steps below to fix the problem manually.

Windows

1. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
2. Type the following and click OK.

%appdata%skype

3. Locate and delete the file shared.xml.
4. If you cannot find this file:
   1. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
   2. Type the following and click OK.

   control folders

   3. In the View tab, ensure that Show hidden files and folders is enabled.
   4. Repeat steps 1-3.
5. Restart Skype.

Mac

1. Open Finder and locate the following folder:

~/Library/Application Support/Skype

2. Delete the file shared.xml.
3. Restart Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

Linux

1. Go to the following folder:

/home/YourLinuxUserName/.Skype

2. Delete the file shared.xml.
3. Restart Skype.

Remember: The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it.