404 Tech Support

Google Launches Website To Simplify Answering Your Parents’ Computer Questions

In The Official Google Blog yesterday, they started off with a story I’m sure most of us can relate to. Heck, in my case, they even got the name right!

Any time you go visit family or friends or even with random phone calls, you get inundated with a to-do list of tech support requests. If it’s to show them how to include attachments in an e-mail or cleaning up a malware-ridden computer, it takes away from the time to spend together and for us to relax over the holidays. In order to help us all out, Google has launched TeachParentsTech.org.

The site allows you fill out a quick form and it will send a message off to your parents (or whoever you choose). You can choose what topics you want to cover like copy/paste, taking a screenshot, making a blog or more. The message they receive will contain links to YouTube videos with mini-lessons on the topics you chose. A lot of it does focus on Google properties but sometimes they include alternatives as well. For example, the How to Make a Blog video mentions Blogger and WordPress as options though it only gives a quick setup run-through for Blogger.

It seems like this might be a great resource for those that need to cover the basics. Perhaps it will free up a little time this holiday season and you can relax with that mug of hot cocoa instead of helping Dad find the cursor again.

Check out TeachParentsTech.org to start sending off your tech support care packages.